Mobile Guardian MDM Enrollment Guide
- 6 months ago
- Updated
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In Mobile Device Management (MDM), the device is central to our operations, serving as the hub for all activities and configurations. Consequently, the device enrollment process is crucial. This process determines who can use the device, what functions it can perform, where it can operate, and when it can be used.
To manage your devices with the Mobile Guardian MDM platform, you must first enrol them. The method of enrollment depends on several factors: your desired level of management, the types of devices, their operating systems, and device ownership. This complexity means there are various enrollment permutations to consider.
Device Ownership and Enrollment Methods:
- Bring Your Own Device (BYOD): Users enrol their personal devices into the school’s account. These are often referred to as home-owned devices.
- School-Owned Devices: These devices are owned by the school and can be assigned to individual users (1:1 model), rotated among users, or shared within a classroom.
#Note: For some device enrollments a factory reset will be required.
Platform Enrollment Options:
The Mobile Guardian platform provides clearly labelled enrollment options to streamline the process. It supports device enrollment for the following operating systems:
- iOS
- Android
- Chromebook
- MacOS
- Windows
Here is a quick summary of the available enrollment options:
- BYOD (Bring Your Own Device):
- BYOD Enrollment: Allows students to register their personal devices.
- School-Owned Devices:
- 1:1 Enrollment: Each student is assigned a specific device.
- Shared Device Enrollment: Devices are used by multiple students in a shared setting.
By selecting the appropriate enrollment method, you can ensure efficient management and optimal use of all devices within your educational institution.
Operating SystemMinimum OS requiredManual EnrolmentBulk OS-Specific EnroliOS - Both Supervised and Non-Supervised devicesiOS 13 is required for base options. The higher the version the more restrictions available.- URL
- QR Code
- Apple Configurator 2
- DEP/ASM
Android
- Android 7 and above for EMM available restrictions
- Android 8 and above for AMA Zero-Touch available restrictions
- QR Code
- Account Code
- Android EMM
- Android AMA Zero-Touch
ChromebookLatest Stable BuildN/AGoogle AccountMacOSMacOS 10.11- URL
- Apple Configurator 2
- DEP/ASM
WindowsWindows 11N/AIntune
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Onboarding Your Devices: Choose Your Operating System
- 6 months ago
- Updated
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Mobile Guardian supports multiple operating systems, and the onboarding process varies for each. Please click the appropriate link below to guide you through adding your devices to the dashboard:
- iOS Onboarding Guide
- Android Onboarding Guide
- Chromebook Onboarding Guide
- macOS Onboarding Guide
- Windows Onboarding Guide
By following the specific instructions for your device’s operating system, you can ensure a smooth and efficient onboarding process.
Please let us know if you found this helpful!
Thanks for reading! 🙂
Transform your Mobile
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FAQ's
We understand that sometimes students might get blocked when doing a Google Search while the option of "Allow Only Safe Traffic" is turned on. We want to help you understand why this might be happening and how to easily resolve it.
One common reason for these unexpected blocks has to do with a feature in Google Chrome called Network Prediction. This feature makes browsing faster by looking up website addresses in the background before a student clicks on a link in the search results. Whilst it's meant to be helpful, our Mobile Guardian Web Filter (or other security systems) might sometimes see this as unusual activity and block access.
If you're a Google Workspace administrator, you can easily turn off Network Prediction for your students.
Steps to Disable Network Prediction in the Google Admin Console:
1. Sign in to the Google Admin console (admin.google.com).
2. Navigate to Devices > Chrome > Settings.
3. Select the Organizational Unit (OU) that contains your student accounts (or the top-level OU to apply it to all).
As Google continues evolving its infrastructure, it will eventually deprecate support for Manifest v2 extensions. To ensure seamless compatibility of your ChromeOS devices with Mobile Guardian, please follow the steps below to update your settings within the Google Admin Console.
Steps to Configure Manifest v2 Settings in Google Admin Console
Open Google Admin Console and sign in.
From the Admin Console homepage, go to:
1. Devices
2. Chrome
3. and select Settings
The device types that were impacted are iOS and Chrome OS devices. However, due to the enrolment process utilized by Apple School Manager and Google Workspace for Education, iOS devices were the most impacted.
Unfortunately, this unenrollment of IOS devices has probably resulted in the loss of data on unenrolled iOS devices. However, regarding Chrome OS devices, simply resyncing the devices with your Dashboard should solve any connectivity issues being experienced.
iOS Devices
To investigate and solve any iOS device issues, the following investigation is to be carried out:
Review Device Status
Firstly, establish if devices are currently enrolled or require re-enrolment:
1. Open your Mobile Guardian Dashboard
2. Select Device in the left-hand navigation menu
3. Select iOS Devices
4. Review the list of devices on your Mobile Guardian Dashboard
Ensure your Chromebook settings are accurate and set up correctly. Proper configuration ensures seamless operation and synchronization of users and devices within an educational environment.
Mobile Guardian SettingsOpen the Mobile Guardian dashboard in your web browser.
Navigate to Settings > ChromeBook Settings.
Ensure that all fields are completed and up-to-date.
